Hello, I’m Elaina. I’m a Process Design Consultant.
Feeling stretched thin trying to manage both the heart of your business and everything behind the scenes?
Whether you lead a purpose-driven organization, run a small business, or oversee a growing team, your work demands focus, creativity, and consistency. But operational systems, documentation, and day-to-day logistics can easily pull you away from the work that truly drives impact.
That’s where I come in.
I specialize in supporting founders, directors, and teams and the operational backbone of their business. From refining workflows and crafting onboarding experiences to creating SOPs, managing inbox systems, and coordinating internal processes. I help you create clarity, ease, and capacity so you can focus on the work that matters most.
About Me!
I’m a Process Design Consultant who helps business owners and teams simplify their systems so they can focus on what they do best: delivering exceptional service.
With 16 years of experience in client-focused environments, I help service-based businesses build systems that reduce overwhelm and increase efficiency. I’ve supported over 1,450 clients, prepared 200+ records for audits, and achieved 100% compliance with Joint Commission standards by organizing and streamlining operations.
I’ve written SOPs for training, onboarding, and equipment use, and I’m skilled in using AI and automation tools to simplify workflows and boost team productivity. These strategies lead to greater operational clarity that directly translates to stronger client experiences and more sustainable growth.
Today, I help businesses and mission-driven organizations reclaim valuable time by improving processes and streamlining operations. Whether I’m refining documentation, simplifying workflows, or supporting multi-team collaboration, my goal is continuous improvement and increased efficiency, as demonstrated by impactful projects such as managing data input for 18 providers across two clinical departments, and improving operational dental readiness by 4%—all through effective process coordination and documentation. Are you ready to have systems that support your business?
Let’s talk about how I can help you achieve your goals. Fill out the form below to get started!
Services
How I Can Support Your Business
I love supporting service-based businesses, including healthcare and wellness professionals, coaches, and those in the creative, tech, and education sectors. Whether you’re a fitness expert, consultant, mental health professional, or small business owner, I’m here to optimize your operations, streamline processes, and help your business thrive.
Process Design & Implementation
• Systems analysis/process improvements
• SOP creation
• Process documentation
• Website UX design enhancements
• Course creation for programs
• UX writing for Chatbots
Operational Support & Efficiency
• Event and workshop planning
• Virtual business management
• Virtual events/ workshop management
• Client coordination
• Calendar and email management
• Zoom meeting management
• Meeting minutes and project coordination
Training & Onboarding Solutions
• Employee & client onboarding
• Content writing/copywriting
• Digital content development & formatting
• Creating test plans and conducting testing for software
• PowerPoint presentation design and formatting
Fill out the form below!
Let’s talk about how I can support your business.
Why Work With Me
I specialize in service-based businesses. Streamlining operations through tailored process design and implementation, ensuring efficiency, clarity, and growth.
I am committed to handling your business with the highest confidentiality and delivering timely and accurate assistance.
I leverage technology and creative problem-solving to address you and your customers’ specific challenges and needs to keep your business thriving and ahead of the curve.